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Yelp customer service number12/25/2023 If you feel spam comments have already affected your Yelp score, you can try responding to real Yelp reviews. Respond to positive and negative Yelp reviews Yelp will probably recommend using the online flagging system instead. According to the Yelp customer service website, the Yelp phone number mainly addresses logistical concerns and inquiries related to advertising or other matters. This process may be more time-consuming than manually detecting and deleting spam online. We do not advise calling the Yelp customer service number to request the removal of a spam comment. If the report is not approved, the comment will remain. You can expect to see the comment removed shortly after receiving the email from Yelp. Yelp will contact your registered business email address after they’ve made a decision. The review process usually takes several days. Yelp's team will review and remove the flagged comment if it violates the platform's guidelines.Īfter you’ve reported the comment as spam, Yelp’s review moderators will examine the comment and determine if it can be removed. Be sure to select the appropriate reason for flagging the comment as spam before submitting your report. Click on the three dots in the upper right-hand side of the review, where you’ll see two options: “Share Review” and “Report Review.” Select the “Report Review” option, and answer the following prompts provided by Yelp. After logging into Yelp, locate the review you’d like to report as spam. Reporting spam comments to Yelp is relatively simple. Keep a close eye out for spam reviews that may drag down your overall score. If they have posted multiple Yelp reviews that all read the same way, you can then report the user to Yelp. Try clicking on their review history and seeing if they’ve provided some genuine reviews to other businesses alongside your own. You should also pay attention to the reviewer profiles. For example, If you’re a pizza restaurant that sees a written comment promoting a plumbing service, it’s correct to assume that comment can be marked as spam. They usually try to plug in suspicious phone numbers with unusual area codes and long email addresses to unknown domains, all while misspelling certain words. The most identifiable spam comments contain promotional information about businesses or services unrelated to your own business page. Learn how to unfilter hidden positive reviews on Yelpġ. Check out the blog below for a more detailed explanation of the best ways to unfilter positive reviews on Yelp. Just claim your Yelp business page, then specifically interact with the Yelp reviews to bring them back onto your front page. Thankfully, these positive Yelp reviews haven’t been deleted, and you can oftentimes restore them back to your business’s front page on Yelp. Unfortunately, when someone writes a Yelp review, Yelp algorithms hide specific positive reviews by incorrectly assuming those aren’t relevant to other users on their website. On top of giving your customers a more realistic glimpse of your business’s operations and services, unfiltering positive reviews will boost your overall Yelp rating over time. Photo by Thomas Lefebvre / Unsplashīefore we dive into the best ways to remove spam comments on Yelp, don’t forget to first “unfilter” positive reviews hidden away on the website. How do I see Yelp reviews? Get started by claiming your Yelp page and unfiltering any positive reviews. Below, we’ll cover how you can identify, monitor, and remove spam comments on Yelp. Even though these spam comments aren’t necessarily the same as negative reviews on Yelp, every restaurant and small business should know how to deal with spam comments that will otherwise harm the business’s reputation or confuse future guests. While Yelp has automated this spam removal process, some comments can still fall through the cracks and tarnish your business's overall Yelp score. Thankfully, Yelp lets you report those fake comments as spam to keep your Yelp review page as accurate as possible. While it’s great to have an online space where customers can share their opinions and experiences, you’ll sometimes find comments that misuse the platform by posting fake or irrelevant comments. Whether you love or hate it, Yelp is a necessary factor all restaurant and small business owners need to manage as they run their business.
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